All products purchased from Deseret Hive Supply must be accompanied by a receipt for return within 30 days in new/unused condition. With the exception of 3# Bee Packages, 5 Frame Nucleus Hives, and Mated Queen Bee’s which the return must be discussed with us directly within 48 hours.
If you purchased with a Credit/Debit Card, the same card must be present for the refund to be issued back on the card. Otherwise only In-Store credit will be given.
Online order returns are subject to a percentage fee which is applied during check out. This fee is deducted from the refund amount and is not negotiable.
Items shipped back to Deseret Hive Supply for return are shipped back at customers expense.
All refunds issued online or back to Credit/Debit cards can take 2-14 business days. Refunds issued around holiday’s are subject to longer processing times.
In-Store Credit must be used within the same year that it is given. In-Store credit is kept on your account in our cashier system under your credentials used at check out. Ex: Phone Number/Name.
Any concerns, comments, issues can and should be directed to Deseret Hive Supply Management.
As always, we thank you for your support of our business.
-Deseret Hive Supply